Delivery

To our Micro family

Never, when we started Micro Scooters from our kitchen tables just over 15 years ago did we expect to be managing a business through these extraordinary times. We are small, just 35 employees in the UK and do everything we can to look after our staff, their families and equally as important our customers – you.

We thought it important to send a message to let you know we are  operating as normal and will continue to do so for as long as possible.

  • As parents ourselves we have always recognised the importance of flexible working. The majority of the team at Micro are also parents – we have made it easy for all staff to work flexibly.
  • We are here as and when you need us. Whether that’s through Live Chat, Whats App, our appointment service, telephone or email
  • We will continue to keep the conversation going through our social media channels by posting inspiring and helpful content that may help to bring some light relief during these trying times.

That just leaves us to say thank you for all your support over the years and your continuing support. We will keep you updated if anything changes. Please do look after yourselves and each other.

CORONA VIRUS UPDATE

Can I still order from your website?

You most certainly can!  We are currently experiencing no delays with delivery times.  If this changes we will let you know.

What is your delivery time? Are deliveries affected?

We offer free delivery on all scooter orders.  Standard delivery time is 2-3 working days.  Deliveries are happening as usual with no delays.

What is your returns policy?

During these uncertain times we are trying to help things be a little more certain by increasing our returns policy to 60 days from the date of receipt. 

This means you are able to return your order within 60 days if you are unhappy with it.  All other normal returns policies still stand.  You can read them here >

Please note we have always been unable to accept returns on personalised items.  This policy still stands.

I’m self-isolating how do I make a return?

There are a range of couriers including Parcel 2 Go, Royal Mail etc who will pick up your parcel from home.  You can arrange for them to collect your parcel and return it to us. Please note we do not offer free returns. 

Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). It is understood that these types of viruses don’t survive long on objects such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

I’m self-isolating can I still receive my delivery?

Yes. Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). It is understood that these types of viruses don’t survive long on objects such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

We encourage customers to ask drivers to leave on the door step and step away.

Ask drivers to log the name of the person, and do not sign the handheld device giving to capture electronic signatures.

What are your customer service opening hours?

The majority of our customer services team are now working from home.  They are parents and are juggling working with childcare (as we all are).

The team are still available from 8am-8pm Monday-Sunday and can be contacted in a variety of ways including:

  • Live Chat
  • Whats App
  • Email
  • Social
  • Telephone

Is your warehouse still operating?

Yes. Appropriate measures have been put into place in the distribution centre to safeguard the workforce, including a reduction of staffing levels to allow for social distancing and meticulous hygiene and cleanliness measures. Additionally, we are liaising with our delivery partners to ensure the continued safe and secure carriage of goods to our customers. Should this position change in the near future we will of course let you know.

Will you be closed for Easter?

Yes. The warehouse closes on Easter Bank holidays.  Please see the ordering times/dates below in order to get your scooter in time for Easter

  • Personalised scooter order before 3.30pm Tuesday 24th March for delivery pre Easter
  • Create your own scooter order before 3.30pm Monday 6th April for delivery pre Easter
  • Order before 12noon Tuesday 7th April and select STANDARD for delivery by Thursday 9th April
  • Order before 3.30pm Wednesday 8th April and select NEXT DAY at the checkout for delivery Thursday 9th April – cost £7.45
  • Friday 10th April - NO DELIVERIES
  • Saturday 11th April - NO DELIVERIES
  • Sunday 12th April - NO DELIVERIES
  • Monday 13th April - NO DELIVERIES

Tuesday 14th April - Normal delivery is resumed

Back to top

SCOOTER ORDER DELIVERY - UK MAINLAND

Orders over £49 - CLICK HERE

FREE DELIVERY

Please allow 2-3 working days for delivery by DHL*. On the delivery day you will receive an email / text outlining your 1 Hour Delivery Window

ORDER BY 3.30PMMONDAYTUESDAYWEDNESDAYTHURSDAYFRIDAYSATURDAYSUNDAY
Approx Delivery Day WEDNESDAY THURSDAY FRIDAY MONDAY TUESDAY TUESDAY TUESDAY

*WORKING DAY – excludes Saturday, Sunday and any UK Bank Holiday

Create your own scooters - CLICK HERE

FREE DELIVERY

Please allow 3-4 working days for delivery by DHL*. On the delivery day you will receive an email / text outlining your 1 Hour Delivery Window

ORDER BY 3.30PMMONDAYTUESDAYWEDNESDAYTHURSDAYFRIDAYSATURDAYSUNDAY
Approx Delivery Day THURSDAY FRIDAY MONDAY TUESDAY TUESDAY WEDNESDAY WEDNESDAY

*WORKING DAY – excludes Saturday, Sunday and any UK Bank Holiday. We cannot supply for next day delivery due to build time

Personalised scooters - CLICK HERE

FREE DELIVERY

Please allow 5-10 working days for delivery by LEGION*.

ORDER BY 12 NOONMONDAYTUESDAYWEDNESDAYTHURSDAYFRIDAYSATURDAYSUNDAY
Approx Delivery Day Up to 10 Working days Up to 10 Working days Up to 10 Working days Up to 10 Working days Up to 10 Working days Up to 10 Working days Up to 10 Working days

*For Ireland Delivery address orders please allow upto 15 days.

*We cannot upgrade delivery due to build time. There is no next day or weekend delivery available. This product is only available to UK Mainland. Working Days excludes Saturday, Sunday and any UK Bank Holiday

Next working day delivery - CLICK HERE

PRICE £7.45

Next working day delivery by DPD*. On the delivery day you will receive an email / text outlining your 1 Hour Delivery Window

ORDER BY 3.30PMMONDAYTUESDAYWEDNESDAYTHURSDAYFRIDAYSATURDAYSUNDAY
Approx Delivery Day TUESDAY WEDNESDAY THURSDAY FRIDAY MONDAY TUESDAY TUESDAY

*WORKING DAY – excludes Saturday, Sunday and any UK Bank Holiday.

See how your Micro Scooters order will arrive here - CLICK HERE

Back to top

NON SCOOTER ORDER DELIVERY - UK MAINLAND

Orders over £49 - CLICK HERE

FREE DELIVERY

Please allow 2-3 working days for delivery by DHL*. On the delivery day you will receive an email / text outlining your 1 Hour Delivery Window

ORDER BY 3.30PMMONDAYTUESDAYWEDNESDAYTHURSDAYFRIDAYSATURDAYSUNDAY
Approx Delivery Day WEDNESDAY THURSDAY FRIDAY MONDAY TUESDAY TUESDAY TUESDAY

*WORKING DAY – excludes Saturday, Sunday and any UK Bank Holiday

Orders under £7 - CLICK HERE

PRICE £1.95

Please allow 2-3 working days for delivery by Royal Mail*.

ORDER BY 3.30PMMONDAYTUESDAYWEDNESDAYTHURSDAYFRIDAYSATURDAYSUNDAY
Approx Delivery Day THUR - MON FRI - TUES MON - WEDS TUES - THUR WED - FRI THUR - MON THUR - MON

*WORKING DAY – excludes Saturday, Sunday and any UK Bank Holiday. Orders not containing a scooter are usually sent by Royal Mail unless the weight and size of parcel exceeds Royal Mail limits in which case they may arrive with you via DHL/UKMAIL. Royal Mail service is not a tracked service, however if your parcel is coming via DHL/UKMAIL or DPD next day you will receive a text to confirm the delivery date and outline a 1 hour delivery slot.

During seasonal peak trading times orders may take upto 7 working days to arrive.

Orders under £49 - CLICK HERE

PRICE £3.95

Please allow 2-3 working days for delivery by Royal Mail*.

ORDER BY 3.30PMMONDAYTUESDAYWEDNESDAYTHURSDAYFRIDAYSATURDAYSUNDAY
Approx Delivery Day THUR - MON FRI - TUES MON - WEDS TUES - THUR WED - FRI THUR - MON THUR - MON

*WORKING DAY – excludes Saturday, Sunday and any UK Bank Holiday. Orders not containing a scooter are usually sent by Royal Mail unless the weight and size of parcel exceeds Royal Mail limits in which case they may arrive with you via DHL/UKMAIL. Royal Mail service is not a tracked service, however if your parcel is coming via DHL/UKMAIL or DPD next day you will receive a text to confirm the delivery date and outline a 1 hour delivery slot.

During seasonal peak trading times orders may take upto 7 working days to arrive.

Next working day delivery - CLICK HERE

PRICE £7.45

Next working day delivery by DPD*. On the delivery day you will receive an email / text outlining your 1 Hour Delivery Window

ORDER BY 3.30PMMONDAYTUESDAYWEDNESDAYTHURSDAYFRIDAYSATURDAYSUNDAY
Approx Delivery Day TUESDAY WEDNESDAY THURSDAY FRIDAY MONDAY TUESDAY TUESDAY

*WORKING DAY – excludes Saturday, Sunday and any UK Bank Holiday.

Back to top

WEEKEND DELIVERY - UK MAINLAND

Saturday delivery - CLICK HERE

£12.95

Order before 3.30pm Friday

On the delivery day you will receive an email / text outlining your 1 Hour Delivery Window

Sunday delivery - CLICK HERE

£12.95

Order before 3.30pm Friday

On the delivery day you will receive an email / text outlining your 1 Hour Delivery Window

Back to top
REPUBLIC OF IRELAND, NORTHERN IRELAND & CHANNEL ISLAND DELIVERY
Same as above but please allow an additional working day on all orders.

If you live in the following area, your orders could take up to 3 working days to arrive:
Aberdeen / Stirling / Inverness / Scottish Highlands / Argyll / Inverness-Shire / Western Isles / Isle of Arran / Kirkwall / Orkney / Gigha / Isley / Isle of Jura / Isle of Colonsay / Mull / Iona / Tiree / Isle of Coll / Isle of Eigg / Muck / Isle of Rhum / Isle of Canna / Shetland Islands / Guernsey / Jersey / Isles of Scilly / Isle of Man