Returns

We believe that scooting can transform everyday life for the better. We know it is faster, healthier, greener, safer and most importantly more fun than most other means of travel.

We are confident that after 28 days of consecutive use you will have established new healthy habits and discovered the transformational effect that scooting has on your day. We are sure you won’t want to part with your Micro Scooter, but if you disagree, you can return it for a full refund.

Please note we cannot refund or exchange any personalised or Create your own Bespoke product unless the item is faulty

HOW TO RETURN OR EXCHANGE AN ITEM

Step 1
BOOK YOUR RETURN
Use our easy Royal Mail portal to book your FREE return. Simply click “Box/Bag” and then “YES” to agree to measurement and weight restrictions. Note that some of our scooter boxes are slightly outside the measurements shown, but are still allowable to send on our account so you will never be charged extra.

CLICK HERE TO BOOK >
Check 'BOX/BAG' and 'YES' to parcel restrictions.

You can choose to take to your local post office or for a small fee you can request your parcel be picked up from your home address, this fee is non-refundable.
Step 2
COMPLETE YOUR RETURNS FORM
Complete your paper returns form or download a one here >
Step 3
PACK YOUR PARCEL
Ensure the following:
- Paper returns form filled out and packed inside your parcel.
- Royal Mail label for the front of the parcel is printed, OR you have scanned the QR code so that the Post Office can print your label at the desk.
- If you have opted for the collection service please make sure you have paid the 60 pence to Royal Mail. *please note that any failed collections are at your cost, listen our for your post team on the day Royal Mail confirm they will collect.
Step 4
SEND US YOUR PARCEL
- Take your parcel to your local post office or await the collection.
- Your parcel will arrive at our warehouse within 5-7 working days, your exchange or refund will then be processed and completed within 5 working days of arrival.
- Please await confirmation email from our warehouse team who will confirm receipt and completion of your instructions.
NEED TO CHAT TO US?
Our Livechat team are here 7 days a week from 9am-10pm.
Click here to chat >