Even if it’s been used!
Plus extended returns until 15th January 2022.
We believe that scooting can transform everyday life for the better. We know it is faster, healthier, greener, safer and most importantly more fun than most other means of travel.
We are confident that after 28 days of consecutive use you will have established new healthy habits and discovered the transformational effect that scooting has on your day. We are sure you won’t want to part with your Micro Scooter, but if you disagree, you can return it for a full refund.
Please note we cannot refund or exchange any personalised or Create your own Bespoke product unless the item is faulty
HOW TO RETURN OR EXCHANGE AN ITEM
Check 'BOX/BAG' and 'YES' to parcel restrictions.
You can choose to take to your local post office or for a small fee you can request your parcel be picked up from your home address, this fee is non-refundable.
- Paper returns form filled out and packed inside your parcel.
- Royal Mail label for the front of the parcel is printed, OR you have scanned the QR code so that the Post Office can print your label at the desk.
- If you have opted for the collection service please make sure you have paid the 60 pence to Royal Mail. *please note that any failed collections are at your cost, listen our for your post team on the day Royal Mail confirm they will collect.
- Your parcel will arrive at our warehouse within 5-7 working days. You can track your Royal mail parcel - once you see it is with our warehouse please allow a further 5 working days for it to be processed. At this point the Micro warehouse team will email you to confirm completion of your request your exchange or refund will then be processed and completed within 5 working days of arrival.