Delivery

ANNUAL STOCK TAKE 1-5 MARCH 2021

Please note any orders placed after midday on the 1st March 2021 will be despatched on 5th March (please allow 3-5 working days for delivery from this date for your order to arrive with you).

    ORDERED A SCOOTER FOR UK DELIVERY

    Orders over £49 - CLICK HERE

    WE OFFER FREE FULLY TRACKED DELIVERY ON ALL ORDERS OVER £49

    • Your order will be delivered within 4-7 days.
    • We deliver 6 days a week Monday – Saturday.
    • We do not deliver on Bank Holidays.

    When your order is despatched you will receive the following from our courier partner Yodel:

    • A text and email with a 2 hour window time frame and tracking link.
    • Yodel will attempt to deliver up to 3 times.

    Once your parcel is despatched you have the ability to:

    Create your own scooters - CLICK HERE

    WE OFFER FREE FULLY TRACKED DELIVERY ON ALL CREATE YOUR OWN ORDERS

    • Your scooter will be delivered 5-7 days after you have ordered.
    • We deliver 6 days a week Monday – Saturday.
    • We do not deliver on Bank Holidays.

    ORDER BEFORE TUESDAY 15TH DECEMBER FOR GUARANTEED CHRISTMAS DELIVERY                                                                                                                                           

    When your order is despatched you will receive the following from our courier partner Yodel:

    • A text and email with a 2 hour window time frame and tracking link.
    • Yodel will attempt to deliver up to 3 times.

    Once your parcel is despatched you have the ability to:

    IMPORTANT INFORMATION 

    Create your own orders are customised and therefore non-refundable. They still carry a 2 year limited warranty. See full warranty information here >

    Personalised scooters - CLICK HERE

    WE OFFER FREE FULLY TRACKED DELIVERY ON ALL PERSONALISED ORDERS

    • Your scooter will be delivered 7-15 working days after you have ordered.
    • Your scooter will be delivered by DHL.
    • You will receive an email with full tracking information when your order is despatched.                                                                                                                                                                                                                                                                                                                                                                                                                                              ORDER BEFORE THURSDAY 10TH DECEMBER FOR GUARANTEED DELIVERY

    IMPORTANT INFORMATION

    If you have ordered accessories with a personalised scooter you may receive your accessories before your personalised scooter. Personalised scooters are non-refundable. They still carry a 2 year limited warranty. See full warranty information here >

    Next working day delivery - CLICK HERE

    PRICE £7.45

    Next working day delivery by DPD*. On the delivery day you will receive an email / text outlining your 1 Hour Delivery Window

    YOU MUST ORDER BEFORE 3.30PM TO GET GUARANTEED NEXT DAY DELIVERY

    ORDER BY 3.30PMMONDAYTUESDAYWEDNESDAYTHURSDAYFRIDAYSATURDAYSUNDAY
    Approx Delivery Day TUESDAY WEDNESDAY THURSDAY FRIDAY MONDAY TUESDAY TUESDAY

    *WORKING DAY – excludes Saturday, Sunday and any UK Bank Holiday.

    See how your Micro Scooters order will arrive here - CLICK HERE

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    ACCESSORY ONLY ORDER

    Orders over £49 - CLICK HERE

    FREE DELIVERY

    Please allow 4-7 working days for delivery by Yodel*. On the delivery day you will receive an email / text outlining your 1 Hour Delivery Window

    Please note most deliveries are sent by Yodel but occasionally we send them by Royal Mail therefore please allow 5 working days for delivery.

    ORDER BY 3.30PMMONDAYTUESDAYWEDNESDAYTHURSDAYFRIDAYSATURDAYSUNDAY
    Approx Delivery Day WEDNESDAY THURSDAY FRIDAY MONDAY TUESDAY TUESDAY TUESDAY

    *WORKING DAY – excludes Saturday, Sunday and any UK Bank Holiday

    Orders under £7 - CLICK HERE

    PRICE £1.95

    Please allow 7-10 working days for delivery by Royal Mail*.

    *WORKING DAY – excludes Saturday, Sunday and any UK Bank Holiday. Orders not containing a scooter are usually sent by Royal Mail unless the weight and size of parcel exceeds Royal Mail limits in which case they may arrive with you via Yodel. Royal Mail service is not a tracked service, however if your parcel is coming via Yodel or DPD next day you will receive a text to confirm the delivery date and outline a 1 hour delivery slot.

    During seasonal peak trading times orders may take upto 7 working days to arrive.

    Orders under £49 - CLICK HERE

    PRICE £3.95 FOR ALL ORDERS UNDER £49

    Please allow 7-10 working days for delivery by Royal Mail*.

    *WORKING DAY – excludes Saturday, Sunday and any UK Bank Holiday. Orders not containing a scooter are usually sent by Royal Mail unless the weight and size of parcel exceeds Royal Mail limits in which case they may arrive with you via Yodel. Royal Mail service is not a tracked service, however if your parcel is coming via Yodel or DPD next day you will receive a text to confirm the delivery date and outline a 1 hour delivery slot.

    During seasonal peak trading times orders may take upto 7 working days to arrive.

    Next working day delivery

    PRICE £7.45

    Next working day delivery by DPD*. On the delivery day you will receive an email / text outlining your 1 Hour Delivery Window

    YOU MUST ORDER BEFORE 3.30PM TO GET GUARANTEED NEXT DAY DELIVERY

    ORDER BY 3.30PMMONDAYTUESDAYWEDNESDAYTHURSDAYFRIDAYSATURDAYSUNDAY
    Approx Delivery Day TUESDAY WEDNESDAY THURSDAY FRIDAY MONDAY TUESDAY TUESDAY

    *WORKING DAY – excludes Saturday, Sunday and any UK Bank Holiday.

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    NOMINATED DAY DELIVERY - UK MAINLAND

    Saturday delivery - CLICK HERE

    £12.95

    Need your parcel delivered specifically on Saturday? You must order before 3:30pm on Friday and choose "Saturday delivery". On the delivery day you will receive an email / text outlining your 1 Hour Delivery Window

    Sunday delivery - CLICK HERE

    £12.95

    Need your parcel delivered specifically on Sunday? You must order before 3:30pm on Friday and choose "Sunday delivery". On the delivery day you will receive an email / text outlining your 1 Hour Delivery Window

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    NORTHERN IRELAND & CHANNEL ISLAND DELIVERY
    Please allow an additional working day on all orders.
    REPUBLIC OF IRELAND DELIVERY
    We are unable to currently deliver to Irish addresses. Our range of products are available at Smyths.

    If you live in the following area, your orders could take up to 3 working days to arrive:
    Aberdeen / Stirling / Inverness / Scottish Highlands / Argyll / Inverness-Shire / Western Isles / Isle of Arran / Kirkwall / Orkney / Gigha / Isley / Isle of Jura / Isle of Colonsay / Mull / Iona / Tiree / Isle of Coll / Isle of Eigg / Muck / Isle of Rhum / Isle of Canna / Shetland Islands / Guernsey / Jersey / Isles of Scilly / Isle of Man

    CORONA VIRUS UPDATE

    Can I Still order from your website?

    You most certainly can! However, courier networks are experiencing unprecedented demand and we recommend checking the delivery times for each product you wish to purchase.

    What is your delivery time? Are deliveries affected?

    We offer free delivery on all scooter orders. Standard delivery time is 4-7 working days. Deliveries are unaffected. We are extremely confident your order will be with you within 4-7 working days.

    What is your returns policy?

    We are offering extended Christmas returns until 28th January 2021. This means if you are ordering for Christmas you still have time to use your scooter and love it. If you don’t then you can return it to us for a full refund. No questions asked. For more information on how to returns a product please visit our returns page >

    Please note we have always been unable to accept returns on personalised items.  This policy still stands.

    I’m self-isolating how do I make a return?

    There are a range of couriers including Parcel 2 Go, Royal Mail etc who will pick up your parcel from home.  You can arrange for them to collect your parcel and return it to us. Please note we do not offer free returns. 

    Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). It is understood that these types of viruses don’t survive long on objects such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

    I’m self-isolating can i still receive my delivery?

    Yes. Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). It is understood that these types of viruses don’t survive long on objects such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

    We encourage customers to ask drivers to leave on the door step and step away.

    Ask drivers to log the name of the person, and do not sign the handheld device giving to capture electronic signatures.

    What are your customer service opening hours?

    The majority of our customer services team are now working from home.  They are parents and are juggling working with childcare (as we all are).

    The team are still available from 8am-10pm Monday-Sunday and can be contacted in a variety of ways including:

    Is your warehouse still operating?

    Yes. Appropriate measures have been put into place in the distribution centre to safeguard the workforce, including a reduction of staffing levels to allow for social distancing and meticulous hygiene and cleanliness measures. Additionally, we are liaising with our delivery partners to ensure the continued safe and secure carriage of goods to our customers. Should this position change in the near future we will of course let you know.

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