Legal Information


1. About these Terms and Conditions

In these terms and conditions "we" and "us" mean Micro Scooters Ltd, and "you" means you the customer. In these terms and conditions certain words spelt with initial capital letters are defined terms. For your ease of reference these defined terms are listed together at the end of the terms and conditions. These terms and conditions together with your Order Confirmation constitute the Contract between us and you for the supply of Products. No other terms and conditions shall apply. The Contract cannot be varied unless we agree to vary it in writing or by email.

2. Placing Your Order

2.1 To place an Order you must be 18 years of age or over.

2.2 You may place an Order by:
2.2.1 selecting the items you require on the Micro Scooters Ltd Web Site, adding to your basket and then submitting your order by completing the checkout process or
2.2.2 telephoning us on 0333 320 1030

2.3 We will not guarantee that orders placed in any way other that those listed above will be fulfilled.

2.4 When you place your Order, we will issue you with a Web Order Number. We will do this via the Micro Scooters Ltd Web Site, unless you have placed your Order by telephone, in which case we will issue your Web Order Number when you telephone us. Please note that such a Web Order Number is supplied for reference purposes only and does not constitute our acceptance of your Order.

2.5 By placing an Order, you make an offer to us to purchase the Products you have selected on these terms and conditions. We may or may not accept your offer at our discretion.

2.6 If we accept your Order, we will notify you of our acceptance by issuing an Order Confirmation. We will send your Order Confirmation to you by e-mail provided you have indicated an e-mail address on your Order Form. Otherwise we will send the Order Confirmation by post. The Order Confirmation will be effective on sending. If we cannot accept your Order we will attempt to contact you by email or telephone or post.

2.7 Whilst we will make every effort to supply you with the Products listed on the Order Confirmation, there may be occasions where we are unable to supply these Products because, for example, (i) such Products are no longer being manufactured or available or (ii) we are unable to source relevant components or (iii) if there was a pricing error on the Micro Scooters Ltd Store Web Site. In such circumstances we will contact you to inform you and may suggest alternative Products that you might wish to purchase. If you do not accept our suggestions then we will cancel your Order in relation to those Products we cannot supply and repay you any money that you may have paid to us in respect of those Products. Subject to clause 11.4 below, repayment of such monies will be the extent of our liability to you if we are unable to deliver to you the Products you have ordered.

2.8 Information contained in our advertising, brochures, other written materials, on our web sites or given to you by our agents or employees constitutes an invitation to treat. No such information constitutes an offer by us to supply any Products.


We offer a pre-order service on items where we expect a high demand. Our new emicro range of electric adult scooters fall into this category. However, before placing a pre-order there are some thing you need to know:

• Placing a pre-order reserves the item for you and is legally classed as an offer to purchase.
• As soon as the pre-order item/s arrive into our warehouse we’ll contact you to confirm, check payments and arrange the delivery, using the address you gave when confirming the pre-order.
• When placing your pre-order a payment of 25% of the purchase price will be taken. The remainder can be made once the emicro scooter arrives into our warehouse.
• On receipt of the full payment of the amount we can release your item and arrange for (free) delivery to the address given at the time of your pre order.
• The delivery times for each item will depend on release of each item from the manufacture, allowing for us to take into account any unforeseen delays in shipping, delivery to us or administration. We’ll keep you informed of any delays.
• With this in mind, whilst we can give an expected delivery date, we’re not able guarantee this. We’ll keep you informed as much as we can along the way.
• We will notify you immediately of course, and refund the pre-order payment if stock from our suppliers should become cancelled or limited within production.

3. Supply of Your Products

Subject to these terms and conditions, we will supply to you the Products indicated on your Order Confirmation.

4. Prices

4.1 The price for the Products will be the price indicated on your Invoice.

4.2 VAT is payable by you at the applicable rate as indicated on your Invoice. Intra-community purchases can be made on The Micro Scooters Ltd Web Site, provided a valid VAT number is given.

4.3 Delivery costs, where applicable, are payable by you as indicated on your Invoice.

5. Paying for Your Products

5.1 You may pay for your Products by any of the methods of payment as may be displayed on the payment paragraph of the Micro Scooters Web Site from time to time.

5.2 You must pay in the currency as indicated on your Invoice.

5.3 If you are paying by credit card, then you must supply your credit card details when you place your Order. Your credit card will be charged when we issue your Invoice or on shipment of your Products. We will not supply the Products to you nor perform the Services until your credit card issuer has authorised the use of your card for payment of the Products and/or Services ordered. If we do not receive such authorisation we shall let you know. Your credit card billing address must be in the mainland United Kingdom, Northern Ireland or the Isle of Man.

5.4 If you are paying by cheque, wire transfer or post giro your Products will be supplied and Services provided after your payment is cleared. If we do not receive payment in cleared funds within 30 days after the date of your Order then your Order will be cancelled.

5.5 We will send request for payment, your Invoice, and Products to you at the billing address indicated on your Order Confirmation. We may, however, send the documents by e-mail only where you have indicated an e-mail address on your Order Form.

6. Delivery of Your Products

6.1 Orders will not be accepted and products will not be delivered to any address outside the mainland United Kingdom, Northern Ireland, the Isle of Man or the Republic of Ireland.

6.2 Subject to clause 6.1 we will deliver your Products to the delivery address as shown on your Order Form.

6.3 We will use our reasonable endeavours to supply your Products within 7 working days of the date of issue of your Order Confirmation. Estimated delivery times which are given at the time of placing an Order are estimates only and do not equate to guaranteed delivery times. If you have ordered several Products at one time, we may deliver each such Products on different days.

6.4 Title to and risk of loss in your Products will pass to you on delivery of the Products and the Products shall be delivered accordingly.

6.5 Upon delivery of the Products to our carrier we will send you a confirmation of shipment by e-mail provided you have indicated an e-mail address on the Order Form.

6.6 Certain items may ship by post and cannot be tracked once they have entered the postal system.

6.7 For Next Working Day Delivery Orders must be placed before 3.00pm, Monday - Friday, for the parcel to be delivered on the following Working day (UK Mainland Only, Excludes Scottish Highlands) Anything ordered on a Friday afternoon, during the weekend or on a Bank Holiday will be dispatched the following working day.

7. Your Right to Return the Products or Cancel a Contract for Services and to Receive a Refund

7.1 We are unable to refund or exchange an item that has been personalised unless the product is faulty. 

7.2 If you are not satisfied with any Product or the terms of any entitlement to Services you have purchased from us, you may return the Product to us or cancel the entitlement to Services and obtain a refund of the price of the returned Product or Service entitlement if you contact us within 28 Calendar Days of delivery of the Product or entering into the contract for the purchase of Services. If you choose to return a product the transportation charges set out in paragraph 7.2 will apply.

7.3. You are liable for the costs of returning a Product.

7.4 If a Product was supplied in error, is incomplete or faulty and you believe that you are entitled to a replacement or repair in accordance with paragraph 8 below, please telephone us on 0333 320 1030 or contact us Via our LiveChat channel at In the event that you are entitled to a replacement or repair in accordance with paragraph 8 below, the transportation charges will be refunded.

7.5 If you have received the ordered a non-personalised product(s) and have simply changed your mind about purchasing them you may return the Product(s) to us for a refund, provided that you pay the transportation charges; and

7.5.1 You inform us of your decision to cancel the contract within 28 working days of delivery of the Product; and

7.5.2 The Product(s) are returned in their original condition and packaging; and

7.5.3 The Product(s) are returned in accordance with paragraph 7.7 below

7.5.4 The Product(s) are not personalised.

7.6 Please note that while the Product(s) remain in your possession you are under a duty to ensure that the Product(s) are kept safe and secure.

7.7 Steps to Follow to Claim a Refund:

7.7.1 Please fill out the returns form include on the delivery note or visit our “returns” section online at to obtain a returns form.

7.7.2 Please return the product to: Returns at Micro scooters Returns, Unit 4, Follingsby Park, Gateshead, NE10 8HQ

7.7.3 Before returning any Product(s) to Micro Scooters Ltd please check that you have: Enclosed all accessories, in box warranties and other material supplied unless informed otherwise. Used all packaging that was originally supplied. Sealed the packaging securely.

7.8 Following these steps will help ensure the Product(s) arrive at the correct destination and in good condition within a timely fashion. Please note that your failure to follow this procedure may result in the returned Product(s) being rejected upon receipt and you may forfeit your right to a refund.

7.9 Please note that we reserve the right to reject any Product(s) that are not returned in accordance with the provisions set out above and particularly within paragraph 7.6.

8. Two Year Warranty

8.1 All products carry a two year limited warranty against defects in materials and workmanship. We have a separate warranty structure for our Electric scooter range (please see point 16) We can only honour warranty claims if you can provide proof of purchase. You will bear the costs of telephone calls you make to us, and the return of an item for inspection.

8.2 Where a part is deemed to be faulty, Micro Scooters Ltd will replace the part in question, only where we are unable to supply the part in question will we replace the entire scooter.

8.3 This warranty excludes issues caused by wear and tear, neglect or accident. We stock replaceable parts for all of our scooters including consumable parts, such as bearings, wheels and brakes. We can also, for a reasonable charge, offer repair and servicing, please email for more details.

8.4 If you are a consumer, the warranties referred to above are in addition and do not affect your statutory rights.

9. Our Liability

9.1 These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products.

9.2 Save as set out at paragraph 11.3 below, there are no warranties, conditions or other terms that are binding on us regarding the supply of Products except as expressly stated in the Contract.

9.3 Any warranty, condition or other term arising out of or in connection with the supply of Products which might otherwise be implied into or incorporated in the Contract by statute, common law, laws applicable in the country where you purchased the Products or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded to the maximum extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

9.4 Nothing in the Contract shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) for fraud or (iii) any breach of the obligations implied by applicable compulsory national laws as to title or (iv) any liability which cannot be excluded by law.

9.5 Subject to clause 11.4 we will not be liable under the Contract for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.

9.6 Subject to clause 11.4 our maximum aggregate liability under the Contract whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) and/or Services in question.

9.7 This does not affect your statutory rights as a consumer, nor your right to return the Products as per clause 7.

10. Contacting Micro Scooters Ltd

You can contact us: by telephone on 0333 320 1030 between 08:00 and 9:00 Monday to Sunday; by post at: Micro Scooters Ltd, 110 Coast Road, West Mersea, Colchester, C05 8NA; or by e-mail at When contacting us you must quote your Web Order Number.

11. Data Protection

For more details on how we manage and store your data please see our privacy policy below.

12. Circumstances beyond our reasonable control

We will make every effort to perform our obligations under the Contract. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.

13. Disagreements Governing Law and Jurisdiction

We will try to solve any disagreements quickly and efficiently; please contact our customer services team and let us know if you have any complaints or comments.  If you are not happy with the way we deal with any disagreement and your dispute remains unresolved, you may be eligible to use the European Commission’s Online Dispute Resolution platform here.

These terms and conditions are construed in accordance with the laws of England and Wales.  If you want to take court proceedings you must do so within England or Wales, and the laws of England and Wales will apply.

14. General

14.1 Our failure to enforce any term of the Contract does not constitute a waiver of such term. Such failure shall in no way will affect our right later to enforce the strict terms of the contract.

14.2 The invalidity or unenforceability of any provision of the Contract shall not adversely affect the validity or enforceability of the remaining provisions.

15. Defined Terms

15.1 In these terms and conditions: "Accessory" means any ancillary Product such as a helmet or a strap; "Micro Scooters Ltd Web Site" means our build-to-order web site for customers in the mainland United Kingdom, Northern Ireland and the Isle of Man, the web address of which is "Contract" means these terms and conditions together with your Order Confirmation; "Consumer" means a customer who purchases Products otherwise than in the course of a business; "Invoice" means the invoice issued by us to you for the price of the Products and for Services; "Order" means an order placed by you in accordance with these terms and conditions; "Order Confirmation" means the order confirmation issued by us to you indicating acceptance of your Order; "Order Form" means the electronic order form on the Micro Scooters Ltd Web Site; "Product" means any product listed on the Micro Scooters Ltd Web Site which we agree to supply to you on these terms and conditions and may include Services; "Return Authorisation Documentation" means the documentation issued by us to you for the return of Products; "Territory" means the countries of Ireland and the United Kingdom "Web Order Number" means the order number issued by us to you; "Working Day" means any day other than a Saturday, a Sunday or a public holiday in the United Kingdom. 18.2 Micro-Scooters Ltd is a registered UK company, Company registration. 05196465, Country of registration. UK, Company VAT number: 863954580

16. Electric Scooter Warranty

16.1 We offer a separate warranty for electric scooters. You can see all the information here>

17. Vouchers and Discount Offers

17.1 Please note only one voucher code can be used per transaction.

17.2 Codes are subject to change

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Welcome to the Micro Scooters privacy notice.

Micro Scooters Ltd respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Alternatively you can download a pdf version of the policy here. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.

1.Important information and who we are

Purpose of this privacy notice

This privacy notice aims to give you information on how Micro Scooters collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service or take part in a competition.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.



Micro Scooters Ltd is the controller and responsible for your personal data (collectively referred to as "Micro Scooters", "we", "us" or "our" in this privacy notice).

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

Contact details

Our full details are:
Full name of legal entity: Micro Scooters Ltd
Name: David Wombell
Email address:
Postal address: 110 Coast Road, West Mersea, Colchester, CO5 8NA

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice or to your personal data

This version was last updated on 9 April 2020.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2.The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data includes first name, last name, username or similar identifier, title.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Financial Data includes payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) addresses, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. 
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3.How is your personal data collected?

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us via our website, or by post, phone, email or otherwise. This includes personal data you provide when you:
  • apply for our products or services;
  • create an account on our website;
  • subscribe to our service or publications;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey; or
  • give us feedback.
  • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.  Please see our cookie policy below for further details.
  • Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:
  • Technical Data from analytics providers or search information providers.
    • Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
    • Identity and Contact Data from data brokers or aggregators.

4.How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.


Type of data

Lawful basis for processing including basis of legitimate interest

To register you as a new customer

(a) Identity

(b) Contact

Performance of a contract with you

To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To enable you to partake in a prize draw, competition or complete a survey

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) 

(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

Necessary for our legitimate interests (to develop our products/services and grow our business)


We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods from us or if you provided us with your details when you entered a competition or registered for a promotion, and, in each case, you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any other company for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time [by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.


You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see below.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5.Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

  • External Third Parties.  These include:
    • We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers and charities. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, home interiors and travel categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to understand consumer's wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy.
      We also work with Sub2 Technologies Limited ("Sub2"), a company which acts as our data processor in order to maximise website user engagement. We share with Sub2 (or Sub2 accesses directly from your website use) information about you and how you use our website, including any information that you provide to us. This information is then used for the purposes of providing you with marketing which is more relevant to you and your interests. For more information on how Sub2 uses your data, please see Sub2 Privacy Policy
    • Your personal data is shared with Experian Ltd for the purposes of managing a service called Club Canvasse, a home shopping and direct retailer data co-operative of which Micro Scooters ltd are members. By sharing information on what customers buy and pooling that with contributions from other members of the co-operative, the service allows Micro Scooters letd to better understand our customers and to communicate with you more effectively. Please note, your personal information is not shared with any of the other members of the co-operative, and only aggregated data on the number and value of purchases is provided to members e.g. we will receive a report which states how many customers who have bought from us in the last 0-12mths, and who have also bought from other members of the co-operative in the last 0-12mths, or the last 24mths, last 36mths etc. To understand more please click through to Experian’s website to understand more about their marketing services.
    • Khaos Control, who provide us with order management services
    • Klarna, who provide us with payment services​. To read more about how Klarna manage your data please click here.
    • Phocas, who provide us with reporting services
    • SagePay, who provide us with card payment services
    • Greenstone, who provide us with database marketing services
    • Euromacs, who provide us with order fulfilment services
    • Royal Mail, who provide us with order fulfilment services
    • DPD, who provide us with order fulfilment services
    • UK Mail, who provide us with order fulfilment services
    • Daisy, who provide us with telephone services
    • Magento, who provide us with website management services
    • ScreenPages, who provide us with website management services
    • MailChimp, who provide us with marketing services
    • Qubit, who provide us with website personalisation services
    • MentionMe, who provide us with marketing services
    • Google, who provide us with reporting and marketing services
    • Ginger Black Media, who provide us with database marketing services
    • Calendly, who provide us with our appointments service
    • Facebook, who provide us with marketing services
    • Yotpo, who provide us with performance services
    • Little Data, who provide us with website management services
    • Didgeroo, who provide us with website management services
    • Lime Contract Packing, who provide us with order fulfillment services
    • M9 IT Services, who maintain our IT network and systems
    • Professional advisers including lawyers, bankers, auditors and insurers who provide various professional services to us.
    • Content Square, who provide us with site usage analytics and statistics.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International transfers

We do not transfer your personal data outside the European Economic Area (EEA).  However, it is possible that if we change our service providers, or engage a new service provider then thay may be based outside of the EEA.  In this case we will ensure that they must provide a similar degree of protection to your personal data by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries. 
  • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA. 

6.Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7.Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.

In some circumstances you can ask us to delete your data: see Request erasure below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. 

8.Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. For more information about these rights please email us at

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request restriction of processing your personal data
  • Request transfer of your personal data
  • Right to withdraw consent

If you wish to exercise any of the rights set out above, please contact us

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.



Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.


You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

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Our cookies policy

  1. We use cookies on this site to enable certain parts of the site to function and to distinguish you from other users of our website. This helps us to improve our visitors' experience.
  1. By continuing to browse our website, you are agreeing to our use of cookies.
  1. What is a cookie? A cookie is a small file of letters and numbers that is stored on your browser or hard drive if you agree. They cannot harm your computer and do not contain any information that identifies you personally. We will never collect any personal information about you, or anyone using your device, such as name, adderss or financial details, using our website cookies.
  1. Some features used on this website may involve a cookie being sent to your computer by a third party. For example, if you view or listen to any embedded audio or video content you may be sent cookies from the site where the embedded content is hosted. Likewise, if you share any content on this website through social networks you may be sent cookies from these websites. We have no control over third party cookies so please check the websites of these third parties for more information about their cookies and how to manage them.
  1. To be able to access parts of our site, for example online shopping, your device must be set to accept cookies. You can block cookies at any point by changing your browser settings. Every browser has a different way to turn cookies off so it’s best to check in your browser’s help section.
  1. We work with Sub2 Technologies Limited ("Sub2") in order to maximise website user engagement. Sub2 helps us to use cookies, which are stored onto your device when you visit our website. Data from these cookies is used to identify when you take certain actions on a website. This information is then used for the purposes of providing you with marketing which is more relevant to you and your interests. For further details on the cookies that we use with Sub2's assistance, please click here.

    You can find out more information about the individual cookies we use and the purposes for which we use them in the next section below:

What cookies do we use

Cookie nameCookie Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The item that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer ID with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the customer segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND Your session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have recently emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CTN The number of items in your Wishlist.
_UTMA, _UTMV,_UTMB,_UTMC,_UTMZ Google Analytics, which is a web analytics service from Google, uses these cookies to help us see how our website is used.
_cs_id 13 months. This cookie contains ContentSquare’s user identifier
_cs_s 30 minutes. This cookie contains the number of pageviews within the running session for ContentSquare Solution
_cs_vars` Session. This cookie is used by ContentSquare to record custom variables
_cs_ex 30 days. This cookies is used by ContentSquare to exclude some visitors from the collection
_cs_c 13 months. This cookies is used by ContentSquare to save the user consent to be tracked
_cs_optout 13 months. This cookies is used by ContentSquare to exclude some visitors from the collection
_cs_mk 30 minutes. This cookie is used for the Google Analytics and Adobe Analytics integrations

ContentSquare is a solution which aggregates usage and frequency data to improve user experience. Statistics created are anonymous. To be excluded from this monitoring, please click here

If you would like to discuss cookies with us in more detail, please write to us at:

Micro Scooters Ltd
110 Coast Road
West Mersea

or telephone us on: 0333 320 1030.

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