1. About these Terms and Conditions
In these terms and conditions "we" and "us" mean Micro Scooters Ltd, and "you" means you the customer. In these terms and conditions certain words spelt with initial capital letters are defined terms. For your ease of reference these defined terms are listed together at the end of the terms and conditions. These terms and conditions together with your Order Confirmation constitute the Contract between us and you for the supply of Products. No other terms and conditions shall apply. The Contract cannot be varied unless we agree to vary it in writing or by email.
2. Placing Your Order
2.1 To place an Order you must be 18 years of age or over.
2.2 You may place an Order by:
2.2.1 selecting the items you require on the Micro Scooters Ltd Web Site, adding to your basket and then submitting your order by completing the checkout process or
2.2.2 telephoning us on 0333 320 1030
2.3 We will not guarantee that orders placed in any way other that those listed above will be fulfilled.
2.4 When you place your Order, we will issue you with a Web Order Number. We will do this via the Micro Scooters Ltd Web Site, unless you have placed your Order by telephone, in which case we will issue your Web Order Number when you telephone us. Please note that such a Web Order Number is supplied for reference purposes only and does not constitute our acceptance of your Order.
2.5 By placing an Order, you make an offer to us to purchase the Products you have selected on these terms and conditions. We may or may not accept your offer at our discretion.
2.6 If we accept your Order, we will notify you of our acceptance by issuing an Order Confirmation. We will send your Order Confirmation to you by e-mail provided you have indicated an e-mail address on your Order Form. Otherwise we will send the Order Confirmation by post. The Order Confirmation will be effective on sending. If we cannot accept your Order we will attempt to contact you by email or telephone or post.
2.7 Whilst we will make every effort to supply you with the Products listed on the Order Confirmation, there may be occasions where we are unable to supply these Products because, for example, (i) such Products are no longer being manufactured or available or (ii) we are unable to source relevant components or (iii) if there was a pricing error on the Micro Scooters Ltd Store Web Site. In such circumstances we will contact you to inform you and may suggest alternative Products that you might wish to purchase. If you do not accept our suggestions then we will cancel your Order in relation to those Products we cannot supply and repay you any money that you may have paid to us in respect of those Products. Subject to clause 11.4 below, repayment of such monies will be the extent of our liability to you if we are unable to deliver to you the Products you have ordered.
2.8 Information contained in our advertising, brochures, other written materials, on our web sites or given to you by our agents or employees constitutes an invitation to treat. No such information constitutes an offer by us to supply any Products.
2.9 ABOUT PRE-ORDERS
We offer a pre-order service on items where we expect a high demand. Our new emicro range of electric adult scooters fall into this category. However, before placing a pre-order there are some thing you need to know:
• Placing a pre-order reserves the item for you and is legally classed as an offer to purchase.
• As soon as the pre-order item/s arrive into our warehouse we’ll contact you to confirm, check payments and arrange the delivery, using the address you gave when confirming the pre-order.
• When placing your pre-order a payment of 25% of the purchase price will be taken. The remainder can be made once the emicro scooter arrives into our warehouse.
• On receipt of the full payment of the amount we can release your item and arrange for (free) delivery to the address given at the time of your pre order.
• The delivery times for each item will depend on release of each item from the manufacture, allowing for us to take into account any unforeseen delays in shipping, delivery to us or administration. We’ll keep you informed of any delays.
• With this in mind, whilst we can give an expected delivery date, we’re not able guarantee this. We’ll keep you informed as much as we can along the way.
• We will notify you immediately of course, and refund the pre-order payment if stock from our suppliers should become cancelled or limited within production.
3. Supply of Your Products
Subject to these terms and conditions, we will supply to you the Products indicated on your Order Confirmation.
4.1 The price for the Products will be the price indicated on your Invoice.
4.2 VAT is payable by you at the applicable rate as indicated on your Invoice. Intra-community purchases can be made on The Micro Scooters Ltd Web Site, provided a valid VAT number is given.
4.3 Delivery costs, where applicable, are payable by you as indicated on your Invoice.
5. Paying for Your Products
5.1 You may pay for your Products by any of the methods of payment as may be displayed on the payment paragraph of the Micro Scooters Web Site from time to time.
5.2 You must pay in the currency as indicated on your Invoice.
5.3 If you are paying by credit card, then you must supply your credit card details when you place your Order. Your credit card will be charged when we issue your Invoice or on shipment of your Products. We will not supply the Products to you nor perform the Services until your credit card issuer has authorised the use of your card for payment of the Products and/or Services ordered. If we do not receive such authorisation we shall let you know. Your credit card billing address must be in the mainland United Kingdom, Northern Ireland or the Isle of Man.
5.4 If you are paying by cheque, wire transfer or post giro your Products will be supplied and Services provided after your payment is cleared. If we do not receive payment in cleared funds within 30 days after the date of your Order then your Order will be cancelled.
5.5 We will send request for payment, your Invoice, and Products to you at the billing address indicated on your Order Confirmation. We may, however, send the documents by e-mail only where you have indicated an e-mail address on your Order Form.
6. Delivery of Your Products
6.1 Orders will not be accepted and products will not be delivered to any address outside the mainland United Kingdom, Northern Ireland, the Isle of Man or the Republic of Ireland.
6.2 Subject to clause 6.1 we will deliver your Products to the delivery address as shown on your Order Form.
6.3 We will use our reasonable endeavours to supply your Products within 7 working days of the date of issue of your Order Confirmation. Estimated delivery times which are given at the time of placing an Order are estimates only and do not equate to guaranteed delivery times. If you have ordered several Products at one time, we may deliver each such Products on different days.
6.4 Title to and risk of loss in your Products will pass to you on delivery of the Products and the Products shall be delivered accordingly.
6.5 Upon delivery of the Products to our carrier we will send you a confirmation of shipment by e-mail provided you have indicated an e-mail address on the Order Form.
6.6 Certain items may ship by post and cannot be tracked once they have entered the postal system.
6.7 For Next Working Day Delivery Orders must be placed before 3.00pm, Monday - Friday, for the parcel to be delivered on the following Working day (UK Mainland Only, Excludes Scottish Highlands) Anything ordered on a Friday afternoon, during the weekend or on a Bank Holiday will be dispatched the following working day.
7. Your Right to Return the Products or Cancel a Contract for Services and to Receive a Refund
7.1 We are unable to refund or exchange an item that has been personalised unless the product is faulty.
7.2 If you are not satisfied with any Product or the terms of any entitlement to Services you have purchased from us, you may return the Product to us or cancel the entitlement to Services and obtain a refund of the price of the returned Product or Service entitlement if you contact us within 28 Calendar Days of delivery of the Product or entering into the contract for the purchase of Services. If you choose to return a product the transportation charges set out in paragraph 7.2 will apply.
7.3. You are liable for the costs of returning a Product.
7.4 If a Product was supplied in error, is incomplete or faulty and you believe that you are entitled to a replacement or repair in accordance with paragraph 8 below, please telephone us on 0333 320 1030 or contact us Via our LiveChat channel at www.micro-scooters.co.uk. In the event that you are entitled to a replacement or repair in accordance with paragraph 8 below, the transportation charges will be refunded.
7.5 If you have received the ordered a non-personalised product(s) and have simply changed your mind about purchasing them you may return the Product(s) to us for a refund, provided that you pay the transportation charges; and
7.5.1 You inform us of your decision to cancel the contract within 28 working days of delivery of the Product; and
7.5.2 The Product(s) are returned in their original condition and packaging; and
7.5.3 The Product(s) are returned in accordance with paragraph 7.7 below
7.5.4 The Product(s) are not personalised.
7.6 Please note that while the Product(s) remain in your possession you are under a duty to ensure that the Product(s) are kept safe and secure.
7.7 Steps to Follow to Claim a Refund:
7.7.1 Please fill out the returns form include on the delivery note or visit our “returns” section online at www.micro-scooters.co.uk to obtain a returns form.
7.7.2 Please return the product to: Returns at Micro scooters Returns, Unit 4, Follingsby Park, Gateshead, NE10 8HQ
7.7.3 Before returning any Product(s) to Micro Scooters Ltd please check that you have:
188.8.131.52 Enclosed all accessories, in box warranties and other material supplied unless informed otherwise.
184.108.40.206 Used all packaging that was originally supplied.
220.127.116.11 Sealed the packaging securely.
7.8 Following these steps will help ensure the Product(s) arrive at the correct destination and in good condition within a timely fashion. Please note that your failure to follow this procedure may result in the returned Product(s) being rejected upon receipt and you may forfeit your right to a refund.
7.9 Please note that we reserve the right to reject any Product(s) that are not returned in accordance with the provisions set out above and particularly within paragraph 7.6.
8. Two Year Warranty
8.1 All products carry a two year limited warranty against defects in materials and workmanship. We have a separate warranty structure for our Electric scooter range (please see point 16) We can only honour warranty claims if you can provide proof of purchase. You will bear the costs of telephone calls you make to us, and the return of an item for inspection.
8.2 Where a part is deemed to be faulty, Micro Scooters Ltd will replace the part in question, only where we are unable to supply the part in question will we replace the entire scooter.
8.3 This warranty excludes issues caused by wear and tear, neglect or accident. We stock replaceable parts for all of our scooters including consumable parts, such as bearings, wheels and brakes. We can also, for a reasonable charge, offer repair and servicing, please email email@example.com for more details.
8.4 If you are a consumer, the warranties referred to above are in addition and do not affect your statutory rights.
9. Our Liability
9.1 These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products.
9.2 Save as set out at paragraph 11.3 below, there are no warranties, conditions or other terms that are binding on us regarding the supply of Products except as expressly stated in the Contract.
9.3 Any warranty, condition or other term arising out of or in connection with the supply of Products which might otherwise be implied into or incorporated in the Contract by statute, common law, laws applicable in the country where you purchased the Products or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded to the maximum extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
9.4 Nothing in the Contract shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) for fraud or (iii) any breach of the obligations implied by applicable compulsory national laws as to title or (iv) any liability which cannot be excluded by law.
9.5 Subject to clause 11.4 we will not be liable under the Contract for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.
9.6 Subject to clause 11.4 our maximum aggregate liability under the Contract whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) and/or Services in question.
9.7 This does not affect your statutory rights as a consumer, nor your right to return the Products as per clause 7.
10. Contacting Micro Scooters Ltd
You can contact us: by telephone on 0333 320 1030 between 08:00 and 9:00 Monday to Sunday; by post at: Micro Scooters Ltd, 110 Coast Road, West Mersea, Colchester, C05 8NA; or by e-mail at firstname.lastname@example.org When contacting us you must quote your Web Order Number.
11. Data Protection
12. Circumstances beyond our reasonable control
We will make every effort to perform our obligations under the Contract. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.
13. Disagreements Governing Law and Jurisdiction
We will try to solve any disagreements quickly and efficiently; please contact our customer services team and let us know if you have any complaints or comments. If you are not happy with the way we deal with any disagreement and your dispute remains unresolved, you may be eligible to use the European Commission’s Online Dispute Resolution platform here.
These terms and conditions are construed in accordance with the laws of England and Wales. If you want to take court proceedings you must do so within England or Wales, and the laws of England and Wales will apply.
14.1 Our failure to enforce any term of the Contract does not constitute a waiver of such term. Such failure shall in no way will affect our right later to enforce the strict terms of the contract.
14.2 The invalidity or unenforceability of any provision of the Contract shall not adversely affect the validity or enforceability of the remaining provisions.
15. Defined Terms
15.1 In these terms and conditions: "Accessory" means any ancillary Product such as a helmet or a strap; "Micro Scooters Ltd Web Site" means our build-to-order web site for customers in the mainland United Kingdom, Northern Ireland and the Isle of Man, the web address of which is http://www.micro-scooters.co.uk "Contract" means these terms and conditions together with your Order Confirmation; "Consumer" means a customer who purchases Products otherwise than in the course of a business; "Invoice" means the invoice issued by us to you for the price of the Products and for Services; "Order" means an order placed by you in accordance with these terms and conditions; "Order Confirmation" means the order confirmation issued by us to you indicating acceptance of your Order; "Order Form" means the electronic order form on the Micro Scooters Ltd Web Site; "Product" means any product listed on the Micro Scooters Ltd Web Site which we agree to supply to you on these terms and conditions and may include Services; "Return Authorisation Documentation" means the documentation issued by us to you for the return of Products; "Territory" means the countries of Ireland and the United Kingdom "Web Order Number" means the order number issued by us to you; "Working Day" means any day other than a Saturday, a Sunday or a public holiday in the United Kingdom. 18.2 Micro-Scooters Ltd is a registered UK company, Company registration. 05196465, Country of registration. UK, Company VAT number: 863954580
16. Electric Scooter Warranty
16.1 We offer a separate warranty for electric scooters. You can see all the information here>
17. Vouchers and Discount Offers
17.1 Please note only one voucher code can be used per transaction.
17.2 Codes are subject to change