Klarna payment solution
Klarna is one of Europe´s fastest growing companies and a leading alternative payment provider. At the core of Klarna’s services is the concept of payment after delivery, which lets you buy before you pay. The Klarna solution is used by over 65 million consumers and 75 000 online merchants worldwide.

TOP 4 FAQS
AM I ABLE TO PAY BY USING PAYPAL?
Yes - full PayPal functionality exists.
WHO IS KLARNA?
They are a Swedish payment service provider who take end-to-end responsibility for your payment. They support 75 million consumers worldwide in over 75 000 e-stores and very safe to use.
I HAVE BEEN ASKED TO GO TO KLARNA’S SITE. IS THIS CORRECT?
If you have chosen to Pay later (30 days grace), Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna’s payment site where you can settle your payment to Klarna with your card or with a bank transfer.
IF KLARNA GIVES ME THE OPTION TO PAY LATER WITHIN 30 DAYS, DOES A CREDIT SEARCH TAKE PLACE AGAINST ME?
Neither Klarna nor we run credit searches against you that could impact your credit rating. Klarna may run unrecorded enquiries that do not affect credit scoring.

Q&As ABOUT USING KLARNA

Q1. How is my statement sent?

If you chose to Pay later, Klarna will send you an email with instructions on how to make the payment and a link to the payment page. Simply enter your statement number into the payment page and follow the instructions. If you do not have your statement number to hand, you can contact Klarna’s  Customer Service here.

Q2. What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna you need to provide your mobile phone number and your e-mail address. The mobile number is required in case Klarna need to reach you. All statements will be sent to your email address. It's very important, that you give the correct details, as otherwise you will not receive the payment information and so will be liable for delayed payment fees from Klarna.

Q3. What are my payment options with Klarna?

You can pay with debit or credit card (Visa/Mastercard) immediately in the checkout or take advantage of our Pay later payment option, where you can pay for the goods once you have received them via card.

Q4. How does the payment page on Klarna work?

If you have received your goods and want to pay your statement, go to Klarna’s payment page payeurope.com and sign in with the statement number (provided in the email) and the email address you entered upon ordering. If you do not have your statement number to hand, you can contact Klarna’s Customer Service here.

Q5. I haven’t received an email with my statement/payment information.

Please contact our Klarna’s Customer Service here. They will be able to provide you with the payment details.  Please note we cannot answer any questions about your Klarna payment.  You must contact Klarna themselves to discuss your statement/payment information.

Q6. Can I postpone my due date?

You can contact Klarna’s Customer Service to see if it is possible to postpone the due date on your payment. You can contact Klarna’s Customer Service here.

Q7. May I deliver to an address other than my billing address?

Yes. When selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address.

Q8. Have you received my payment?

After Klarna have received your payment, they will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, please get in contact with Klarna’s Customer Service with a proof of payment. You can contact Klarna’s Customer Service here.

Please note we cannot answer any questions about your Klarna payment.  You must contact Klarna themselves to discuss your statement/payment information. 

Q9. What should I do if I want to cancel my order?

If you would like to return goods or cancel your order, then please get in touch with the Micro Scooters customer service team here.  You must also contact Klarna’s Customer Service who will make any necessary adjustments to the statement and provide further help if needed.

Q10. I have cancelled my order. How long will it take until I receive my refund?

As soon as Klarna have registered your cancellation or your return, the repayment will be processed within the next 14 days (usually 3-5 working days). If you have any queries about a refund, please contact Klarna directly on 020 300 50833. 

Q11. What happens to my invoice, when I’ve returned the goods?

Once the return is processed and you have received their confirmation of this, an updated statement will be sent to you if you've made a partial return. With a full return, your statement will be closed.  This information will be issued by Klarna.

Q12. I’ve received an invoice, but I’ve not yet received my goods

You should of course not pay your statement until you've received your goods. In this case, contact Klarna and outline this & the statement can be paused. You should also contact Klarna’s Customer Service so that we can postpone the due date on your payment.

Q13. How will I be refunded?

If you have paid for your order with card, the refund will be made back to the same card.

Q14. Do you have any questions regarding your payment?

Visit us https://www.klarna.com/uk/customer-service or please call Klarna’s Customer Service.

It is open 7 days/week:

Monday - Friday 9.00 AM - 9.00 PM

Saturday - Sunday 9.00 AM - 6.00 PM

0808 189 3333

020 3005 0833

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